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Managing your relationship risk

In these unique times it’s difficult to be certain about so many things that we have previously taken for granted. It reminds me a little of the Donald Rumsfeld quote about there being ‘known knowns’, ‘known unknowns and ‘unknown unknowns’. So navigating your way through…

When is a supplier a partner?

Many service providers like to think of themselves as partners with their clients but all too often they’re self-deluded. In the client’s eyes, they are still suppliers. Why? Because the right to call yourself a partner is not something that comes the moment you win…