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Relationship Diligence provides an Acquirer with authentic intelligence on the current state of a Vendor’s commercial relationships as well as the future security of those relationships.

Our clients have identified multiple benefits of a Relationship Diligence audit:

  • Saves the expense of legal and accountancy fees on deals that are not worth taking beyond Heads of Agreement
  • Provides detailed intelligence on each relationship
  • Measures the Vendor’s performance against our industry benchmarks
  • Identifies from the perspective of the Vendor’s clients, the people on their business that are crucial to retaining and growing the business
  • Assesses the cross-selling opportunities with the Acquirer’s business
  • Uses the intelligence to frame and influence the final negotiation

Methodologies that are fit for purpose

We have two proven intelligence gathering methods that can be applied to any proposed deal both of which crucially provide an analysis of the commitment rather than satisfaction of the Vendor’s clients and thereby sign.

Depth interviews

The most rounded approach to unearth intelligence on the health of the Vendor’s client relationships, both currently and in the future are depth interviews. These will identify strengths, weaknesses, opportunities and threats and critically allow us to plot and illustrate- via our proprietary Client Commitment Index® (CCI) - the level of commitment to the Vendor of each individual (and company) client relationship.

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Online

Where there are large numbers of Vendor stakeholders and/or reporting is needed very quickly we deploy our award-winning Relationship RADAR® client feedback system, which can also deliver a picture of client commitment.
Typically, this is used with non-key-decision-makers of the key clients that are to be interviewed, as well as the Vendor’s smaller/lower value clients.
Results are available to you in real-time from our interactive dashboard.

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Reporting

  • We have the resources and experience to move with speed
  • Typically, we report scores/themes on three levels: Vendor overall, client company and by individual
  • Areas in which the Vendor is seen to be performing well
  • Areas in which the Vendor needs to improve
  • A summary of each client company relationship as a whole
  • Individual and overall positions on the Client Commitment Index®
  • Business development opportunities
  • Potential threats to the Vendor’s business
  • Recommendations to resolve identified areas of under-delivery, as well as how to build on the positive aspects of the relationship with each individual

Don’t just take our word for it, see what our clients say

Domestic Service Provider

Working with Relationship Audits® helps me sleep at night.

Global Enterprise Company

The results of working with Relationship Audits® and their tools has far exceeded our expectations. We were able to clearly understand where our challenges were, allowing us to take immediate action with precision and rapidly intervene in situations that may have become more serious.

Global Service Provider

I can confidently recommend Relationship Audits® for work with client surveys. They are reliable, their product offering is easy to work with and they offer excellent knowledge and experience in this area.

Global Service Provider

I can strongly recommend Relationship Audits® to any service firm wishing to assess and improve their ongoing service delivery to their clients

Global Service Provider

Appointing Relationship Audits® has brought an enormous benefit to our business…to our culture, client service and our revenue. It’s a no brainer