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We can help you secure and increase your income and profitability.

A business' income is like a bucket: new business increases the volume while losing clients or customers through dissatisfaction causes the bucket to spring leaks. By reducing these leaks you can increase your profitability. Bain estimate that a 5% reduction in client churn can increase profitability by 20%.

Better information on the state of your relationships can help prevent leaky buckets.

We work with companies who have recognised that, like any other business metric, relationships need to be properly and regularly assessed to ensure they remain healthy. Like going to the dentist, having a regular check up can prevent decay.

In fact, whatever your industry sector, managing a relationship on the basis of a perception of the status quo that is significantly different from that held by the stakeholder can result in his or her expectations being significantly under-delivered; the ultimate result of this could be a loss of business or personnel

On the other hand, by fully understanding the stakeholder's motivations and expectations the potential to build stronger relationships and thus enhance performance-whether income / profit based or people driven-is significant

Not only does Relationship Audits & Management's service do this for its clients but the decision to embrace its usage sends positive signals to stakeholders about its concern to get things right and provides a real competitive advantage.
  • Find out what you need to do to secure business with an important current client or customer.

  • Find out why you didn't get an assignment or lost a pitch/tender

  • Plan 'secure and develop' strategies for your customer base

  • Get departments to work better together internally

  • Grow your business and increase profitability






We can help you prevent leaks in
your income bucket and thus
improve your profitability.


"Reviewing relationships builds business"

Relationship Audits & Management, 2 Marshall Street, London, W1F 9BB, UK