Relationship Audits & Management (RAM) helps companies improve their performance
by appraising the state of their stakeholder relationships (from customers
/ clients and suppliers to staff) and recommending action to fix problems
and capitalise on opportunities.
RAM
works solely in the business to business field, with clients in the
Legal, Marketing Services, IT, Financial Services, Automotive and Retail
sectors.
RAM
also helps companies improve their performance through the provision
of dedicated training programmes.
Auditing
a relationship is more than just a customer satisfaction survey. It
will provide the same kind of information as a survey does but will
give you much more qualitative information in terms of the soft and
people issues that characterise business to business relationships.
It will tell you what the real issues are
A questionnaire will give you answers to the questions asked, and
there's no guarantee that those questions are addressing the most
important issues.
RAM's
unique processes and highly experienced people will help you to get
a clearer picture of where you really stand in your relationships
versus where you think you stand.
RAM can help you close the perception-reality gaps and unearth what's
beneath the surface in a way that a straightforward, questionnaire
whether third party or self-administered, never could.
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Relationship
auditing can help you
get under the surface of the relationship
to see what's really going on.
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