Meeting needs

Relationship Audits' skills transfer training, mentoring and consulting modules have been developed to help satisfy a key need - to translate the actionable intelligence derived from their client assessment programmes into intelligent action.

In addition, given Relationship Audits' extensive knowledge of all aspects of relationship management, the skills transfer training can be run as stand alone sessions to generally improve a client-facing team's performance in this important area.

For senior management - how can I quickly embed the learning gained from Relationship Audits' work and begin to see the kind of behavioural changes which will impact successfully on the business? How can I generally access best practice in a timely and cost-effective manner?

For account/project management - spending quality time with experienced relationship managers (who may have actually conducted our own client assessment work) will really help me understand the practical steps I can take to maintain or improve my performance.

Proven process

• Well-constructed group sessions lasting either half a day, one day or two days in length, focusing on the key aspects of world-class relationship management.
• An option of one-on-one business relationship 'mentoring'.
• All sessions prepared and moderated by Relationship Audits' highly experienced relationship management experts.

Multiple benefits

• Tailored content informed by Relationship Audits' detailed and current understanding of what is required to generate client commitment, rather than the important - but less effective - client satisfaction.
• A practical, action-orientated style which focuses on what will make a tangible difference to agency performance and relationship management over a planned timeframe.
• Sensible balance between plenary and break-out sessions, real life and role-play in order to maximise the shared and individual learning from the training programme.
• Sessions with different levels within a company will be run separately to guarantee the relevance and appropriateness of the output.

Distinctive output

• Each participant will develop a personal Action Plan to facilitate 're-entry' into the day-to-day working environment, to be shared with line managers and to help monitor progress against specific objectives.
• The sessions can also be filmed to provide a company and/or individual dossier from the training.
• Relationship Audits' experienced relationship managers will provide an agreed level of 'helpline' access to create an immediate step-change as a result of the skills transfer sessions .