Partnership Audit

Meeting needs

The Partnership Audit has been specifically evolved from the Needs & Performance Audit to provide both parties to a key strategic relationship with the tool to enable rigorous shared evaluation and mutually beneficial learning and action.

For senior management - as a service provider, how to deliver ahead of expectations where it really counts; as a service buyer, how, as an organisation, to engage with preferred service providers so that they can deliver their best work time after time.

For account/project management - as a service provider, what are the detailed client priorities, now and into the future? As a service buyer, what specific client inputs are to be championed or avoided in creating the ideal environment for excellence?

Proven process

In-depth interviews conducted either face-to-face (ideally) or by telephone.
Flexible question set, based around proven content and ordering.
Qualitative core to information collected, permitting focus upon interviewee led discussion, topics, language and priorities.
Quantitative summary of interviewee feedback, expressed in the form of 'Drivers' and 'Blockers', again reflecting their agenda.
Information gathered and analysed by RAM's highly experienced relationship management experts.

Multiple benefits

Clear focus on letting the interviewees talk, gently but logically steered by RAM's skilled interviewers.
Questions which explore the recent past and the present, but which also encourage feedback on future needs and priorities.
Opportunity to tailor the question set, affording maximum benefit from:-

The process

Range of reporting options from succinct management tools to more detailed 'at the coalface' guidance.
Quantitative information can be readily used to monitor year-on-year progress, and benchmark performance as appropriate.
As a result, The Partnership Audit delivers 'actionable intelligence', often in the form of mutually beneficial opportunities, always providing a powerful basis for effective action plans.
Finally, this process sends a signal from each party to the other that their opinions are valued, and the relationship is one worth investing in.

Distinctive output

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RAM's powerful Importance and Performance metrics, identifying how each party is delivering against the other's defined 'Drivers' and 'Blockers'. Each 'Driver' and 'Blocker' is scored out of seven for Importance and Performance and then these numbers can be compared.
RAM's proprietary ranking system for indicating the order in which 'Drivers' and 'Blockers' need addressing. In combination, these visuals provide a vivid and colourful management tool.