Solutions for Service Providers
RAM helps those companies who provide services to other companies to better understand, secure and develop their relationships with their clients.
RAM has experience working with many types of service providers, such as:
- Marketing services agencies-
- such as advertising, media buying, research, brand design, direct marketing, sales promotion, digital, call centres.
- Professional services firms-
- such as lawyers, accountants, surveyors, architects.
- Business services companies
- such as facilities management, outsourcing, construction.
How can RAM help service providers?
RAM can help service providers develop their client relationships in a number of ways. Some examples of typical needs states are set out below, and we can also customise our solutions as required to deliver optimum fit.
- Would you like an in-depth understanding of how committed your key clients are to your agency or firm? The Apostles & Renegades Audit™ will provide a clear indication of client commitment rather than just satisfaction.
- Would you like a snapshot of how you are doing in terms of performance and relationship quality across a broad range of your clients? The Tenprature Test™ will provide you with a clear picture in real-time.
- Would you like consistent in-depth qualitative and quantitative data of the state of your relationships across a large client-base? The CRIS™ system will allow you to collect, store, analyse and report - at the touch of a button.
- Would you like to undertake an in-depth 360° evaluation with a key client to understand how each party is performing against the other's needs? The Partnership Audit will allow both sides to identify and rate performance against needs.
- Do you want a deep understanding of a high value client's future needs and the implications for your service delivery? The Needs & Performance Audit identifies needs and scores your perceived competence.
- Do you want a detailed understanding of relationship quality across a broad range of clients? eValu8or™ is easy for clients to use, and will give you rich data in real time.
- Do you want to compare your view of performance with a client's on a specific project or engagement? The Tenprature Test™ can be configured to provide perception reality-gap data on projects.
- Do you want to know whether the client relationships of a planned acquisition target are sufficiently robust to withstand a change of ownership? Relationship Diligence will give you a clear picture of the future security of the relationships you are buying.
- Do you want to improve the quality of client relationship management in your organisation? RAM's training, coaching and mentoring services will help you improve your people's performance.
- Do you want to know why you didn't win a tender or a pitch? RAM's Lost Pitch Audit will give you the real reasons why you didn't win.