Internal Relationship Evaluation

Meeting needs

The internal audit has been specifically designed and refined to provide flexible levels of actionable intelligence for an organisation on its key employees and/or departments.
For senior management - how to maximise staff motivation levels as an engine for sector-leading employee efficiency, effectiveness, satisfaction and retention.
For account/project management - what are the internal performance drivers which can be stimulated to create the ultimate team?

Proven process

• Possible use of either interview-based or online methodologies, or a combination of the two.

• For interview-based approach:

• In-depth interviews, conducted either face-to-face (ideally) or by telephone.
• Consistent question set, proven across markets, cultures and geographies.
• Quantitative core to information collected, underpinned in detail by qualitative explanation.
• Information gathered and analysed by RAM's highly experienced relationship management expert.

• For online approach:

• User name and password access to secure RAM hosted website.
• Proven core questions which can be tailored to offer range from shorter, topline to comprehensive studies.
• Quantitative focus of information collected can be enhanced by inclusion of a few free-form text-boxes, to add a level of qualitative underpinning.

Multiple benefits

• For interview-based approach:

• Clear focus on employee commitment, a state in which an employee will be more productive, more loyal, will buy into the organisation's values and advocate on its behalf, rather than employee satisfaction where he/she will generally be open to a better offer.
• Questions which unlock important 'back of mind' factors and implications as well as urgent 'front of mind' priorities.
• Range of reporting options, from succinct management tools to more detailed 'at the coalface' guidance.
• Possibility of tailoring the question set, at the margin, to ensure maximum relevance of the process.
• Data is stored in such a way that it can be tracked year-on-year, providing a benchmark for internal progress.
• As a result, the Internal Relationship Evaluation delivers 'actionable intelligence', providing a powerful basis for effective action plans.
• Finally, this process sends a signal to employees that an employer values their opinions, and is prepared to invest in them.

• For online approach:

• Easy-to-use interface with 'save and return' facility, and opportunity to customise as appropriate.
• Possibility of tailoring questions to ensure maximum relevance of, and engagement with, the process.
• Ability to weight the participants and subject areas based on agreed priorities.
• RAM's experience of relationship auditing increases quality and quantity of feedback from what can often be a remote, impersonal methodology.
• Simple scoring mechanism built around the proven core areas of employee/departmental evaluation.
• Data is stored in such a way that it can be tracked year-on-year, and benchmarked as appropriate.

Distinctive output

• For interview based approach:

• RAM's unique Employee Commitment Index (ECI) which graphically captures the health and security of the employee base.
• The ECI provides a vivid and colourful management summary/dashboard.
• In addition, a simple software-generated summary can be created, at the touch of a key, focusing on 'what's going well' , 'areas for development/improvement', and 'recommended actions'.
• For more detail, subject to access approvals, the data can be 'sliced and diced' to meet all information and reporting needs.

• For online approach:

• RAM's clear and colourful presentation format, immediately identifying areas of weak (red), average (amber) and strong (green) attachment to the company.
• Reporting permitting (password enabled) viewing of progress of survey, and of real-time scores.