Relationship Audits & Management

Solutions For Service Buyers

RAM can help companies who buy services from other departments or outside suppliers/providers to improve the assessment and measurement process, and so ensure a more effective contribution from their supplier base.

How can RAM help service buyers?

RAM recognises that service buyers may have different needs which can also vary over time. Consequently, we offer a suite of solutions that are available 'off the shelf' or customisable, according to specific requirements.

A selection of typical needs states are set out below, and clicking the link will take you directly to the associated RAM solution.

  • Agency relationship managers who need to provide both parties with a web-enabled tool to enable rigorous shared evaluation and mutually beneficial learning and action - eValu8or™.
  • Supplier relationship managers who need a snapshot of performance and relationship quality across a broad range of service providers - The Tenprature Test™.
  • Strategic Sourcing and Procurement professionals who need a rigorous measure of both the relationships with - and the performance of - service providers, and also need to understand how the actions of those managing the suppliers impacts on the supplier performance - 360° eValu8or™.
  • Procurement or departmental heads who wish to link supplier payment to performance against agreed KPIs - eValu8or™.
  • In-depth understanding of the current and future needs of both parties in a relationship, so that the providers can deliver a better result and adjust theirdelivery as appropriate - Partnership Audit.
  • In-depth assessment of relationship health requiring both quantitative and qualitative data across a very large group of suppliers - CRIS™.
  • Acquirers of client-driven businesses who need a quantitative and qualitative pre-purchase due diligence assessment of commitment levels to the vendor among commercially significant clients - Relationship Diligence.
  • Company Management or department heads who need an in-depth or broad-based understanding of how to get the best from key employees and/or departments - Internal Relationship Evaluation.
  • Managers of supplier relationships who need to improve the way they manage and develop supplier relationships - Training, mentoring and consulting modules.