Anne Hedde, President and CEO Lightspeed Research
"Relationship Audits provided me with a 'deep dive' into the minds of my clients.
It allowed me to construct an action plan, and aim it at improving the relationship with the clients and creating more commercial opportunities.
I think by prioritising issues and actions - from both a micro and macro standpoint - I feel that Lightspeed can improve its client relationships, and also its corporate reputation.
It's been an incredibly positive experience.
I'd recommend it to anyone who needs to learn more about what their clients are thinking, how they can better serve them - and frankly - how they can better serve their own business".