Geoff Harrison, Head of CRM Eversheds LLP
"My name is Geoff Harrison, and my role is to run the Client Relationship Management program at Eversheds.
I was part of the team that appointed Relationship Audits in 2002, and we have recently extended our working arrangement with them.
We chose to work with RAM in the first instance for 3 main reasons. First, they had a suite of innovative products that demonstrated that they really did understand the dynamics of Client Service provider relationships. Second, they were prepared to work with us to customise their systems to our needs. And third, they seemed like nice people to work with.
Our decision to extend our working arrangement was based on three further reasons. Firstly, the system we developed initially has never failed and RAM are always looking to introduce new adjustments and innovations, with improvements as appropriate. Secondly, their wide ranging experience has allowed them to have real value in resolving relationship difficulties and leveraging opportunities. And finally, and most importantly, our clients really seem to appreciate and enjoy the process.
It has given us a competitive edge and the investment cost has been repaid many times over.
Would I recommend Relationship Audits unequivocally? Yes I would. And I can confirm that they are nice people to work with."