Simon Bevan, Partner BDO Stoy Hayward
"Hello, my name is Simon Bevan. I'm a partner at BDO Stoy Hayward, a leading firm of accountants, auditors and business advisors - the UK member firm of - BDO International, the fifth largest association in the world.
I'm responsible for our key client program, which was established in 2002, and is done by senior independent review partners around the firm. Two years into the program, we decided we should review it for its effectiveness and train up some additional independent review partners. We engaged Relationship Audits to help us with this process. As part of that, they did some audits with some of our clients - which, incidentally, threw up some really good feedback from the clients themselves as to the quality of the interview they conducted - and some excellent feedback from the partners concerned as to the quality of the report and the actionability of it.
Relationship Audits then went on to facilitate some master classes for us. As a result of if we have some highly-motivated and highly-skilled people. We've also improved the process itself and I believe there are better quality meetings, client feedback and client relationships.
I recommend Relationship Audits because they have huge experience with professional service firms, great sensitivity and empathy - both with the firm itself and with the clients."