Privacy Policy

Last revised: May 23rd, 2018

Relationship Audits® is committed to protecting your privacy. This Privacy Policy sets out how we collect and process personal information through our website, online systems and related services. Please note that for the purposes of EU data protection legislation, Relationship Audits® is the data controller of your personal information.

  1. Information We Collect
    • Information visitors provide on our website:
    • Visitors may give us personal information when they make enquiries to us through our website. This can be through our contact form or when visitors sign up for a free demo. Our forms ask clients to provide specific information such as name and email. Visitors may additionally choose to provide us more information through the online form or in a direct communications with one of our partners (via email, phone or in person). We will keep copies of such communications that visitors send us for our records.

    • Information we collect automatically through the website and services:
    • We may also collect information through our website and online systems by automated means. This data may include IP address, browser type and operating system, number of online visits and other page interactions. We collect this information automatically through the use of various commonly used information gathering technologies including cookies.

    • Information customers provide to us:
    • When customers sign up to use our services, they may provide personal information for themselves and others who are to be our point of contacts. This includes first and last names, email address and telephone numbers. They may also be asked to provide billing details such as bank information, billing address and billing contacts. Relationship Audits® keeps records of all transactional information.

    • Information we process on behalf of our customers:
    • When customers use our services, they may provide personal information to be inputted into our system for processing on their behalf. We will act as a data processor and only process such information on our customer’s behalf and in accordance with their instructions (as defined in our customer’s agreements). We will use such personal information to provide and deliver the services to our customer.

  2. Use of Information
  3. We may use the information we collect for the following:

    • Provide and maintain services for our customers
    • To communicate with customers
    • Identify server or IT network issues
    • Monitor system usage
    • Improve navigation and system features
    • Monitor website traffic and anaylse trends
    • Investigate and prevent security breaches
    • To carry out other legitimate business purposes
  4. Storage of data
  5. The personal data we collect is processed on our secure servers in the UK and in any data processing facilities operated by the third parties identified below.

    • By submitting your personal data, you agree to this transfer, storing or processing by us.
    • If we transfer or store your information outside the EEA in this way, we will take steps to ensure that your privacy rights continue to be protected as outlined in this Privacy Policy.
  6. Information we share
  7. We may share and disclose personal information to third parties in the following circumstances:

    • To vendors and other third-party service providers who require access to personal information to assist in the provision of our services and other business-related functions. For example, we use a third-party application to email invitations which requires us to input email addresses.
    • The third parties we use and their privacy policies are contained here
    • https://sendgrid.com/policies/privacy/
    • https://www.freshworks.com/security/
    • https://www.rackspace.com/information/legal/privacystatement
    • We do not share personal information collected through our services for marketing purposes.
  8. Option to Opt-Out
  9. Individuals whose personal information we have collected have the right to request access to such information, as well as to seek to update, delete or correct this information. To do so you can contact us at info@relationhipaudits.com.

  10. Data Retention
  11. Any personal data we process on our client/customer’s behalf is retained in accordance with the client/customer agreements. We only retain data for as long as it is necessary for the purposes for which it is being processed and periodically review the continued relevance of the data we hold.

    We will delete data when, for example,

    • the data subject has withdrawn consent to processing
    • a contract has been performed or cannot be performed anymore; or
    • the data is no longer up to date for the purposes for which it was originally collected

    We will delete your personal data from our archives no later than 6 years from the last time it was used for the purposes for which it was originally collected.

  12. Security
  13. We maintain reasonable and appropriate security measures to protect personal information from loss, misuse, and unauthorized access, disclosure, alteration and destruction. We take all reasonable steps to ensure the safety of personal information. We have physical, electronic, and managerial procedures to safeguard and secure the information we collect. For more information on our efforts to ensure your data is held in a secure manner see our data security policy

  14. International Data transfers
  15. We will only transfer data internationally if the country/territory/organisation to which it is being transferred is considered an Adequate Jurisdiction by the GDPR commission.

    Factors that may affect an Adequacy Decision include, inter alia:

    • the rule of law and legal protections for human rights and fundamental freedoms;
    • existence and effective functioning of DPAs; and
    • international commitments and other obligations in relation to the protection of personal data
  16. Transferring individuals’ data outside of EEA
  17. Although we do not currently transfer or store your information outside the EEA, of we do so in future we will take steps to ensure that your privacy rights continue to be protected as outlined in this Privacy Policy.

  18. Age Limitations
  19. Our services are not directed at children under the age of 16. We do not knowingly solicit or collect personal information from children under the age of 16.

  20. Updates to the policy
  21. We reserve the right to change or update this policy from time to time. If changes are made we will post the revised policy on our website and update the last revised date stated at the top of the page.

  22. Contact us
  23. For any questions or concerns regarding the use or disclosure of personal information through our website or services, you may contact us at info@relationshipaudits.com.